At Doctor Doglittle, we care about your pet’s happiness as much as you do. We’re obsessed with happy tails and wagging results. But if something’s gone a little sideways with your order, don’t worry we’ve got your back!

 

Our refund policy is designed to keep things simple, fair, and fuss-free, because good customer care should be as gentle as our shampoos. Every product we ship goes through strict quality checks so your furry friend gets only the best. Our return and refund process is simple, transparent, and stress-free.

 

7-Day Return Policy

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We offer a 7-day return policy from the date you receive your order. To be eligible for a return, your pet grooming product must be unused, in its original packaging, and in the same condition as received. You’ll also need to share the order receipt or proof of purchase, along with a video and photos of the unboxing to help us assess the return.

 

To start a return, please contact our support team at info@doctordoglittle.com. Once your request is reviewed and accepted, we’ll send you a return shipping label along with clear instructions on how and where to send your package.

Please note: Items sent back to us without prior confirmation will not be accepted.

You can always reach out to us for any return or refund-related queries at info@doctordoglittle.com and we’re happy to help.

 

Damages and Issues

 

We take extra care in packaging every dog shampoo, conditioner, and pet grooming product to ensure safe delivery. However, if your order arrives damaged, defective, or incorrect, please contact us immediately upon delivery. Share images or videos of the issue, and we’ll make it right, whether that means a replacement, refund, or quick resolution.

 

Exceptions & Non-Returnable Items

 

Certain products are non-returnable for hygiene and safety reasons. This includes:

• Used or opened pet care products

• Items with broken seals

• Discounted or subscription-based products

• Hazardous materials, flammable liquids, or gases

• Sale items or gift cards

 

If you’re unsure whether your item qualifies, reach out to us before initiating a return. We’re always happy to clarify.

 

Exchanges

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Need a different product? The fastest way is to complete your return request, and once it’s approved, place a new order for the product you want. This ensures your pet grooming essentials reach you as quickly as possible.

 

Refunds

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Once we receive and inspect your return, we’ll notify you about your refund status. If approved, your refund will be processed automatically to your original payment method. Please allow some time for your bank or card provider to reflect the refund in your account.

 

At Doctor Doglittle, our goal is simple, to make every pet parent’s experience worry-free. If your pet isn’t happy, we’ll do our best to fix it. Because healthy coats and happy tails are what we’re all about.